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Customer Service Associate - Anchor Brewing Company

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  • Customer Service Associate - Anchor Brewing Company

    JOB DESCRIPTION:
    The Customer Service Associate is responsible for interfacing with manufacturing customers, vendors, sales & marketing team members, and other Anchor employees in functional areas such as finance and production. Primary duties include order entry of all Anchor and BrewDog orders and quotes from distributors, invoicing of beer for various uses, handling customer service and distributor calls and inquiries, handle all transfers, and assist with monthly inventory.


    KEY RESPONSIBILITIES:
    - Responsible for the handling of customer orders, returns, requests, calls, complaints and credit support processing.
    - Process invoices, enters orders and confirms orders via fax, email or phone.
    - Coordinate international orders- completing all export documents necessary for shipment.
    - Receive all glass purchase orders, Stretch wrap & Airbag orders.
    - Stage all Marketing beer samples and general donation requests.
    - Handle all transfers between distributor to distributor.
    - Manage all paper back up for daily shipments, including completing export documents for international shipments.
    - Process credit memos for returned beer and process A/R transactions associated with credits/shortages.
    - Compose and deliver weekly Open Orders report to Anchor sales team.
    - Assist with monthly inventory for Anchor and BrewDog.


    EDUCATION, EXPERIENCE & ATTITUDE:
    - Associate or Bachelor’s Degree preferred.
    - Prior customer service experience in a manufacturing/industrial environment required.
    - Beer industry preferred.
    - Experience using computer-based ordering systems.
    - Experience coordinating freight (over the road and intermodal).
    - Microsoft Office expertise (Word, Excel).
    - Ability to type 40 words a minute.
    - The ability to be flexible and handle multiple tasks in a high stress environment.
    - Excellent verbal and written communication skills.
    - Ability to operate according to established procedures.
    - Detail oriented with superior organizational and time management skills.
    - Able to handle complaints and address issues in a professional manner.


    COMPENSATION:
    We offer competitive compensation commensurate with experience and a comprehensive benefits package.


    HOW TO APPLY:
    Please submit your resume and cover letter to the attention of People Services at Jobs@Anchorsf.com.


    ABOUT ANCHOR BREWING COMPANY:
    Located in San Francisco, California, Anchor Brewing Company (ABC) was established in 1896. Since 2010, ABC operates under a new management team, being part of an Anchor Brewers & Distillers organization that has been successful in commercially uniting craft beer brewers and artisan distillers. ABC produces a wide variety of beer types that are sold within the United States as well as internationally. ABC is proud to do so in a traditional way that emphasizes the quality of their products and reflects the passion of their historical creators.



    WEBSITE REFERENCE:
    Anchor Brewing Company
    America’s first craft beer brewery continues its legacy with new craft beers and tours of our San Fransisco beer brewery. Discover IPA, Porter, Ale, and more.
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