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Thread: Pka

  1. #1
    Join Date
    Apr 2007
    Location
    Dauphin, Pa
    Posts
    84

    Pka

    Has anyone had any luck with getting ahold of Plastic Kegs America? I have not been able to get a response out of them and i have been trying to get ahold of them for 2 weeks.
    Cheers!
    -Alan

  2. #2
    Join Date
    Oct 2010
    Location
    Albuquerque, NM
    Posts
    57
    Alan,
    We just ordered some kegs from them. We ran into similar problems, it took a while to get the order placed, the order was late, and then they didn't ship the tool to open the kegs with. However the kegs are nice and work well.
    If you're not in a hurry for the kegs I'd recommend them, but if you want kegs quick I'd advise you find another source as lead times and customer service are not their strong points.

    Manu
    Nexus Brewery

  3. #3
    Join Date
    Jun 2010
    Posts
    120
    Quote Originally Posted by mmussen
    Alan,
    We just ordered some kegs from them. We ran into similar problems, it took a while to get the order placed, the order was late, and then they didn't ship the tool to open the kegs with. However the kegs are nice and work well.
    If you're not in a hurry for the kegs I'd recommend them, but if you want kegs quick I'd advise you find another source as lead times and customer service are not their strong points.

    Manu
    Nexus Brewery
    Yes the tool.
    We did not get it ether.

  4. #4
    Join Date
    Aug 2010
    Posts
    92
    We tried to get a response from them for several weeks. We wanted to buy some samples to test. Never got a response, so we gave up.

    It's a strange thing. The economy is in the dumps, but no one wants to make any money. I have requests for bids on goods and services ignored all the time, or people will finally call back weeks after we've gone with another vendor. Not just brewing industry vendors, but across the board.

    On the other hand you've got outfits like Pro Refrigeration that are top notch. I wish everyone provided that kind of service.

  5. #5
    Join Date
    Jan 2011
    Location
    Henderson, NV
    Posts
    50
    Quote Originally Posted by Bierkoenig
    It's a strange thing. The economy is in the dumps, but no one wants to make any money. I have requests for bids on goods and services ignored all the time, or people will finally call back weeks after we've gone with another vendor. Not just brewing industry vendors, but across the board.

    I have a theory about that -- these businesses want to make money, but they won't hire enough people to do the work. Their line of reasoning, "It's a crap economy -- we can get one person to do the work of three!"

    Problem is, that one person can't really do the work of three, and service/quality/etc suffers.

    Also, these employers won't pay to hire the best. As my buddy Jimbo says, "If ya' pays peanuts, ya' gets monkeys."

  6. #6
    Join Date
    Dec 2010
    Posts
    137
    I agree 100% with Eric. Too many people think that giving lesser quality service will still make them eke out a profit. They've missed the point entirely. If you keep the service at 100% they'll keep coming back and keep your business going. I don't know why so many companies don't get that.
    ~Phil

  7. #7
    Join Date
    Apr 2007
    Location
    Dauphin, Pa
    Posts
    84

    About to Give Up

    I have been calling them and e-mailing them just about every day for 2 weeks now. We are now looking at other options......hopefully we can find some afordable kegs that can help us get started.
    Cheers!
    -Alan

  8. #8
    Join Date
    Jun 2007
    Location
    Seattle, WA
    Posts
    101

    Sales

    Maybe everybody is trying this, but I have always received a response from Chris Kerrison, the VP of Sales. Usually takes a day or two, but then the kegs are shipped out shortly there after.

    Mobile: 310-430-1823
    Direct: 310-736-1369
    chris.kerrison@plastickegsamerica.com

    Good Luck

  9. #9
    Join Date
    Apr 2010
    Posts
    140

    Hope that you never have to deal with warranty issues

    I tried to get a hold of them after the CBC Chicago 2010 and I played phone tag with them for five months because I had a number of broken chimes. I was always assured that I would get someone to call me and get the warranty issues resolved but it never happened. I sold the kegs and I will never do business with them again.

  10. #10
    Join Date
    Sep 2006
    Location
    pembine, wi USA
    Posts
    136
    We finally ordered from Schaefer Kegs. We paid more money but in the end it probably is a better product and they actually answer their phone. How sad is it that better service is what I would consider the bare minimum.
    Tim Eichinger
    Visit our website blackhuskybrewing.com

  11. #11
    Join Date
    Mar 2011
    Location
    Traverse City, MI, USA
    Posts
    96
    I sent a quote request today, and heard back in a couple of hours or less.

  12. #12
    Join Date
    Sep 2006
    Location
    pembine, wi USA
    Posts
    136
    I got a quote from them yesterday too after several voicemail messages left weeks ago and a week after I requested one by email . In contrast Schaefer kegs got me a quote the same day and delivery will be tomorrow when I ordered Monday.
    Tim Eichinger
    Visit our website blackhuskybrewing.com

  13. #13
    Join Date
    Mar 2011
    Location
    Traverse City, MI, USA
    Posts
    96
    @Tim - good to know. Slightly off topic, but I have had a lot of quote requests unanswered, and probably wont try back after two emails. At first I thought it was the cbc, but that was a month ago, and still no response from certain vendors. Time to search the threads for a list of vendors who get back to you, and seem to want your business...

  14. #14
    Join Date
    Oct 2003
    Location
    CT
    Posts
    98
    Chris doesn't work for them anymore. Call Claudia Thatcher at 310-736-7398 or Claudia@pkamerica.com

  15. #15
    Join Date
    Apr 2007
    Location
    Dauphin, Pa
    Posts
    84

    Return

    We did finally get several return calls and e-mails. It sounded like they have been extreamly busy.
    Cheers!
    -Alan

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