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Thread: Micro-Matic

  1. #1
    Join Date
    Jul 2010
    Location
    Vestal, NY
    Posts
    76

    Micro-Matic

    Hello All,

    Micro-Matic refuses, apparently, to respond to our emails and phone calls. Is this just the way they are? Or should I try to escalate or go around him?

    Thought I'd ask in here before continuing on. Our draft system is butt-simple, I could probably just put it together myself...

    Thanks,

    JB
    Last edited by Supernaut; 10-04-2011 at 03:00 PM.

  2. #2
    Join Date
    Oct 2002
    Location
    Athens, NY
    Posts
    429
    Why not use another supplier? I've been using Foxx Equipment for years and have always been super happy with their prices and service.
    Hutch Kugeman
    Head Beer Guy
    Crossroads Brewing
    Athens, NY

  3. #3
    Join Date
    Oct 2003
    Location
    Santa Rosa CA USA
    Posts
    962
    Something is odd. It hardly ever makes it to a fourth ring when I call.

  4. #4
    Join Date
    Jul 2010
    Location
    Vestal, NY
    Posts
    76
    No, it doesn't seem right.

    Hutch - thanks for the suggestion, I needed a bit of a nudge. I will post back here in a few days, hopefully.

    JB

  5. #5
    Join Date
    Nov 2003
    Location
    Hyattsville,MD
    Posts
    284
    Are you sure you have the right number?

    Been ordering from them for 7+ years and like Brian said I always get a pickup.

    No complaints here and I would recommend them to others in a heartbeat.
    Cheers,
    Mike Roy
    Brewer
    Franklins Restaurant,Brewery & General Store
    Hyattsville,MD

    Franklinsbrewery.com
    @franklinsbrwry
    facebook.com/franklinsbrewery
    Franklinsbrewery.blogspot.com

  6. #6
    Join Date
    May 2005
    Location
    Bay City
    Posts
    51
    Are you looking for an installer or a vendor for the draft system? Traditionally micro matic has great service but there are other vendors as previously posted. Rochester Store Fixture has some great pricing and service has been good!
    Jim Brown, Owner
    Happy Tappy Draft Beer Services
    3440 Win Kae Place
    Bay City, MI 48706
    989-233-2221

  7. #7
    Join Date
    Feb 2003
    Location
    Las Vegas
    Posts
    387
    Nothing but good things to say about micromatic. Strange you are having problems. just called 1-800-435-6950 they picked up on the second ring.
    Big Willey
    "You are what you is." FZ

  8. #8
    Join Date
    Jul 2010
    Location
    Vestal, NY
    Posts
    76
    Hutch,

    Thanks again. The folks at Foxx are very nice people. Nice prices, too. I told them you referred me so maybe you'll get some goodies for free!

    John
    John Bleichert
    Water Street Brewing Co.
    Binghamton, NY

  9. #9
    Join Date
    Oct 2009
    Posts
    45
    I love Micromatic. Best website in the biz, and will happily set a brewery up with a distributor account for wholesale pricing. Great online ordering, I personally can't stand having to call in an order when I only have time after 9 PM, and I WON'T do business with anyone who sends me an unsolicited catalog that has items listed with "call for pricing".

  10. #10
    Join Date
    Jul 2010
    Location
    Vestal, NY
    Posts
    76
    I would have been happy to do business with them. I got bored with making phone calls and sending emails that didn't get returned...
    John Bleichert
    Water Street Brewing Co.
    Binghamton, NY

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