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  • Micro-Matic

    Hello All,

    Micro-Matic refuses, apparently, to respond to our emails and phone calls. Is this just the way they are? Or should I try to escalate or go around him?

    Thought I'd ask in here before continuing on. Our draft system is butt-simple, I could probably just put it together myself...

    Thanks,

    JB
    Last edited by Supernaut; 10-04-2011, 04:00 PM.
    John Bleichert
    Water Street Brewing Co.
    Binghamton, NY

  • #2
    Why not use another supplier? I've been using Foxx Equipment for years and have always been super happy with their prices and service.
    Hutch Kugeman
    Head Brewer
    Brooklyn Brewery at the Culinary Institute of America
    Hyde Park, NY

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    • #3
      Something is odd. It hardly ever makes it to a fourth ring when I call.

      Comment


      • #4
        No, it doesn't seem right.

        Hutch - thanks for the suggestion, I needed a bit of a nudge. I will post back here in a few days, hopefully.

        JB
        John Bleichert
        Water Street Brewing Co.
        Binghamton, NY

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        • #5
          Are you sure you have the right number?

          Been ordering from them for 7+ years and like Brian said I always get a pickup.

          No complaints here and I would recommend them to others in a heartbeat.
          Cheers,
          Mike Roy
          Brewmaster
          Franklins Restaurant, Brewery & General Store
          5123 Baltimore Ave
          Hyattsville,MD 20781
          301-927-2740

          Franklinsbrewery.com
          @franklinsbrwry
          facebook.com/franklinsbrewery

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          • #6
            Are you looking for an installer or a vendor for the draft system? Traditionally micro matic has great service but there are other vendors as previously posted. Rochester Store Fixture has some great pricing and service has been good!
            Jim Brown, Owner
            Happy Tappy Draft Beer Services
            3440 Win Kae Place
            Bay City, MI 48706
            989-233-2221

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            • #7
              Nothing but good things to say about micromatic. Strange you are having problems. just called 1-800-435-6950 they picked up on the second ring.
              Big Willey
              "You are what you is." FZ

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              • #8
                Hutch,

                Thanks again. The folks at Foxx are very nice people. Nice prices, too. I told them you referred me so maybe you'll get some goodies for free!

                John
                John Bleichert
                Water Street Brewing Co.
                Binghamton, NY

                Comment


                • #9
                  I love Micromatic. Best website in the biz, and will happily set a brewery up with a distributor account for wholesale pricing. Great online ordering, I personally can't stand having to call in an order when I only have time after 9 PM, and I WON'T do business with anyone who sends me an unsolicited catalog that has items listed with "call for pricing".

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                  • #10
                    I would have been happy to do business with them. I got bored with making phone calls and sending emails that didn't get returned...
                    John Bleichert
                    Water Street Brewing Co.
                    Binghamton, NY

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