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Brewpub Assistant Manager
Please email resume and cover letter to weimerc@breweryvivant.com.
Summary:The Assistant Manager is responsible for assisting the General Manager in overseeing the front of house staff and ensuring guest satisfaction. This position reports to the General Manager.
Job Description
Job Requirements
This position is a full*-time hourly position and offers the following benefits:
Who we are
Brewery Vivant is the world’s first LEED® certified commercial microbrewery and brasserie and one of a handful of Certified B Corporations. We brew beer inspired by the farmhouse breweries of Belgium & France and made with traditional methods that are blended with our own creativity. At our pub we strive to elevate the enjoyment of beer & food and the sense of community in everything we do. We operate with a bottom-up leadership style and an open book financial management system. It is our goal to have a family of Vivant ambassadors as employees, all of whom feel valued and empowered to do what it takes to give great service to all of our stakeholders. Brewery Vivant prides itself on being a destination brewery in the “Beer City” of Grand Rapids. We are currently ranked as the 17th largest brewpub in the U.S. according to Brewer’s Association definitions and have limited distribution throughout the State of Michigan and Chicagoland.
Please email resume and cover letter to weimerc@breweryvivant.com.
Summary:The Assistant Manager is responsible for assisting the General Manager in overseeing the front of house staff and ensuring guest satisfaction. This position reports to the General Manager.
Job Description
- Connect regularly with guests to ensure they feel welcomed, satisfied and valued
- Quickly and positively respond to any complaints
- Responsible for FOH scheduling via Shiftnote schedules.
- Online retail orders, organizing and shipping.
- Utilize the servant leadership approach to energize and connect with staff and to ensure their feeling of being a valued member of the Vivant team
- Responsible for closing the restaurant down, accurately cashing out staff, putting together money drop for bank, locking up, setting alarm, etc.
- Fill in where needed to ensure Vivant standards of service are met
- Ensure that the entryway, restaurant, bathrooms and outdoor spaces are clean and safe
- Work effectively with back of the house managers and staff
- Know the food and drink menus inside and out and be able to respond immediately to customer queries about ingredients, preparation methods, etc.
- Stay connected with brewery staff to understand and promote upcoming beer releases
- Assist in hiring new employees that will be a great fit with the Vivant culture
- Attend required weekly manager meetings
Job Requirements
- Ability to come to work excited every day and ready to rock – your vibe is what staff feed off of
- Ability to handle and address conflict immediately and effectively – staff and guests should be glad they brought up an issue to you
- Passion for all things Vivant – beer, food, exceptional service & experience, and sustainability
- A good understanding of beer and the brewing process so you can confidently lead impromptu tours
- Understanding of Vivant history, policies and procedures
- A passion for continuous improvement and learning
- You must be a Cicerone Certified Beer Server at a minimum
- Proficient in Excel
This position is a full*-time hourly position and offers the following benefits:
- Healthcare Plan: Medical, Dental and Vision
- Short and long term disability, life insurance and AD&D
- 401(k) with company match
- 8 paid hours for volunteer work in the community
- Company perks and discounts
Who we are
Brewery Vivant is the world’s first LEED® certified commercial microbrewery and brasserie and one of a handful of Certified B Corporations. We brew beer inspired by the farmhouse breweries of Belgium & France and made with traditional methods that are blended with our own creativity. At our pub we strive to elevate the enjoyment of beer & food and the sense of community in everything we do. We operate with a bottom-up leadership style and an open book financial management system. It is our goal to have a family of Vivant ambassadors as employees, all of whom feel valued and empowered to do what it takes to give great service to all of our stakeholders. Brewery Vivant prides itself on being a destination brewery in the “Beer City” of Grand Rapids. We are currently ranked as the 17th largest brewpub in the U.S. according to Brewer’s Association definitions and have limited distribution throughout the State of Michigan and Chicagoland.