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General Manager - Pyramid Alehouse, Walnut Creek (North American Breweries)

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  • General Manager - Pyramid Alehouse, Walnut Creek (North American Breweries)

    A leader in marketing and selling specialty and imported beer in the United States, North American Breweries imports and markets Labatt Blue and Labatt Blue Light, the No. 1 & No. 2 Canadian beers in the U.S., along with Genesee, Magic Hat, Pyramid and the Dundee family of craft beers, Seagram’s Coolers and other specialty and imported brands.

    We are seeking a hard-working, bright, enthusiastic, optimistic, flexible, non-judgmental, well-rounded General Manager for our downtown Walnut Creek Pyramid Alehouse. This position reports to the Director of Retail Operations.

    TO APPLY – go to

    The General Manager contributes to the Alehouse division results by providing a strong and well trained management team, achieving overall financial and operational results, and providing long term direction and input for the overall business.

    • Responsible for running an efficient and profitable operation that executes and elevates the company’s Alehouse concept. Part of that concept is to be viewed as “operationally excellent” by guests and employees alike.
    • Maintain standard systems and procedures that ensure the Alehouse meets operating standards, to achieve operational excellence (i.e., service standards/guest experience reports, service sequences, beer quality, etc.).
    • Attain Alehouse financial budgets.
    • Accountable for sales revenue, cost controls and business metric reporting for the Alehouse.
    • Assist in the annual business planning process for the Alehouse.
    • Maintain accounting standards and procedures, etc., and insure that all policies are followed.
    • Maintain daily, weekly, monthly, quarterly and annual reporting systems to effectively manage the business.
    • Act as project manager for capital expenditure projects for the Alehouse.
    • Responsible for ensuring that Alehouse staff executes appropriate in-store marketing efforts, and that their application and implementation of local marketing and sales development initiatives are consistent with the brand.
    • Ensure compliance within areas of responsibility. Make recommendations for improving effectiveness of policies and procedures.
    • Manage and supervise Alehouse Management and staff through the following activities:
    o Oversee positions with standard position descriptions, performance objectives, and performance measurements.
    o Hiring, evaluation, disciplinary action, and, if necessary, termination of team members.
    o Training and development of personnel.
    o Define team member requirements, recruit, train, supervise, evaluate, set goals and incentives for, discipline and terminate when necessary.
    o Develop and document comprehensive training materials, and implement a training plan that follows up and ensures understanding and knowledge in all product and process areas.
    o Lead time meetings communicating current objectives, production performance to plan, challenges and successes, troubleshooting, and taking corrective action when necessary.
    • Define and communicate the NAB incentive program for maximum benefit and effectiveness.
    • Resolve external complaints related to the Alehouse.
    • Actively participate in the development of a customer focused and performance driven culture by role modeling the desired behavior.
    • Openly communicate ideas and suggestions for improvements.
    • Promote the NAB brands in the consumer sector when visiting bars, restaurants and stores that sell beer.
    • Perform other related duties and assignments as required and assigned.


    • Proficiency with personal computers / laptops and associated programs (Windows,Word, Excel, PowerPoint, Outlook, Schedule)
    • Understanding of State Liquor Board Regulations
    • Understanding of Health Department Regulations
    • Understanding of Fire Department Regulations
    • Understanding of employment rules and regulations
    • Very strong listening and communication skills
    • Negotiation skills
    • Good PR and customer relations skills
    • Food and Beverage knowledge
    • Familiar with labor, alcohol, and health laws and codes
    • CPR / First Aid Certification
    • Self-starter, highly organized, and able to work well with all levels in the organization.
    • Time management, organizational, planning, problem-solving and analytical skills.
    • Excellent people management ability including motivational skills. Strong leadership and consensus building skills. Solid experience in leading and developing a cohesive team while building the skills and capabilities of the individuals on the team.
    • Able to instruct and train others.
    • Demonstrated successful experience working with others and internal/external customers. Ability to work cooperatively and cross functionally in a team environment.
    • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
    • Speaking - Talking to others to convey information effectively.
    • Proven knowledge of restaurant business drivers and can apply them on a site-by-site basis
    • Strong bottom-line orientation while understanding what it takes to grow the business.
    • Effective planning skills that ensure deadlines and objectives are met.
    • Effective delegation skills that ensure goals are met by subordinates.
    • Knowledge of operational drives to be able to analyze performance in the restaurants.

    • Ability to verbally express oneself clearly, tactfully and concisely.
    • Ability to clearly set forth goals, objectives and expectations to personnel and outside contacts.
    • Ability to make sound judgments or solve problems independently and creatively while knowing when to bring situations to the attention of management, along with proposed solutions.
    • Ability to maintain confidentiality of privileged information.
    • Ability to follow instructions, organize and prioritize work and work effectively under time and volume pressures to meet deadlines.
    • Ability to handle multiple tasks and related stress in a high-production environment; high degree of flexibility to respond to changing priorities and demands; adaptability to meet changing overtime requirements due to problems stemming from different departments such as sales, marketing, product development, and advertising.
    • Ability to work with internal and external contacts in a professional and diplomatic manner, always projecting a professional corporate image. Able to represent company in a professional manner at both work-related and non-work-related functions.
    • Ability to work with close attention to detail.
    • Ability to identify and troubleshoot problems and to identify and resolve situations before they escalate.
    • Able to seek, find and/or create new opportunities to effectively market the brand(s) though restaurant operations.
    • Ability to self-motivate, to be resourceful and to act independently
    • Ability to work cooperatively in a team environment.

    • High School graduate. College preferred.
    • Five years+ of high volume restaurant management experience with direct responsibility for supervising a crew of at least 12 and an emphasis on floor supervision and staffing functions.

    • Ability to work long, unpredictable hours. Schedule often varies from day to day as you must meet and consult with other company employees or attend events.
    • Have sufficient mobility to move around the building and to interact with the community.
    • Be able to move about and between work spaces freely, including all Alehouse and office areas.
    • Ability to operate computer and other equipment in the office.
    • Ability to travel overnight via air.
    • Moderate to high noise levels
    • Exposure to outside weather during portions of shift
    • Exposure to brewery environment when entering brewery
    • Exposure to cleaning chemicals
    • Crowded physical conditions when busy
    • Climbing stairs on a regular basis
    • Stretching and reaching on a regular basis
    • Sitting for moderate periods of time
    • Occasional bending and lifting weight up to 60 lbs.
    • Standing / walking for long periods of time on concrete floors
    • Fast paced physical environment
    • Crowded physical conditions when busy