General Manager-Heyday Brewing-Raleigh,NC

[Heyday Brewing]

General Manager—Heyday Brewing—Raleigh, NC
Heyday Brewing is a brewpub located in Raleigh, NC seeking an experienced and passionate General Manager. This individual will be highly motivated, capable, and goal oriented to help us reach ambitious growth targets. This position reports directly to ownership and will supervise a minimum of 10 people.

JOB PURPOSE
The GM reports to the owners and will play a key role in managing all taproom and kitchen operations, developing an excellent service culture, building an awesome and efficient team, and strategically executing a plan to grow customer counts and drive sales.

JOB TASKS

• OPERATIONAL
  • Overall oversight and management of Taproom operations and Brewery events.
  • Oversee administrative tasks such as maintain guest communications (voicemails, emails, reservations), reconcile daily cash drops, manage the tip pool, respond to customer reviews and feedback, maintain the POS system, approve timesheets etc.
  • Maintain menus, create marketing materials, and ensure Team Members are aware of all current promotions and events.
  • Monitor inventory and order all necessary tap room, retail, and kitchen supplies in a timely manner.
  • Collaborate with ownership to identify new merchandise items and manage the ordering and inventory process.
  • Ensure that opening and closing procedures are being completed daily.
  • Set and maintain standards for food service presentation.
  • Monitor food preparation and food handling to ensure staff are following general food handling safety practices.
  • Creation and maintain written Standard Operating Procedures (SOPs) for all aspects of the Taproom & Retail area.
  • Arrange for maintenance and repair of equipment and other services as needed.
  • Maintain a clean, friendly, and welcoming environment for our guests at all times.
  • Coordinate with Head Brewer for scheduling of beer releases, events, group tours, etc

• SALES and FINANCIALS
  • Working with ownership to develop weekly, monthly and quarterly sales goals, strategies, and targeted events.
  • Strategic planning and execution of taproom events targeted at increasing customer count and driving sales growth.
  • Analyzing sales and profitability to determine successes and opportunities for growth.
  • Providing Weekly, Monthly and Quarterly reporting to Co-Founders related to goals and targets.

• TEAM MANAGEMENT
  • Manage day-to-day scheduling of all FOH staff, anticipate restaurant staffing needs; including recruiting, interviewing, hiring, on-boarding, training, motivating & retaining team members
  • Develop and identify deficits and talent in employees, and oversee annual performance reviews of all FOH & BOH employees
  • Create an inclusive and positive work environment; encourage and solicit feedback
  • Enforce company policies, including swiftly addressing coaching moments, taking disciplinary action when needed, and ensure accurate and objective documentation.
  • Coordinate and conduct regular meetings such as pre-shift or all staff meetings, monthly safety meetings, and seek out team building opportunities
  • Assist with implementation of ongoing Team Member training.
  • Create a work environment that encourages ownership and accountability and maintains the highest standards of beverage and food service.
  • Ensure adherence and compliance of Team Members with regard to all applicable liquor laws while on the job.

• OTHER DUTIES
  • Attend weekly leadership meetings, and quarterly work sessions with the goal of establishing and achieving both financial goals and overall company goals.
  • Provide recommendations for process improvements, service improvements, increased profitability and staff performance.
  • Perform other duties as requested and as business dictates. As a small and growing business, this job description is not all-inclusive and may be broadened or changed to meet changing business needs.

Requirements & Expectations:

• 3-5 years in craft beer or hospitality management.
• Highly organized with demonstrated proficiency in Google Business Suite, Toast, and any design systems is a plus.
• Knowledge of safe work operations, safety policies and procedures including sanitary handling of beverages, food and potentially hazardous chemicals and materials.
• Willingness to work holidays, nights, and weekends as a regular work schedule.
• Must thrive working independently and demonstrate a desire to contribute to the growth and development of a small craft brewery.
• Demonstrate a positive personality and ability to inspire and motivate others.
• Physically capable of a variety of duties including but not limited to repeated lifting of 55 pounds or more, moving 170lb kegs, and extended amounts of physical activity with prolonged standing and talking.
• Bachelor’s degree or equivalent or equivalent professional experience.
• Cicerone Certified Beer Server

COMPENSATION
We offer a generous total compensation package for the right individual. Starting salary is commensurate with experience and benefits include quarterly performance related bonuses, paid time-off, and food/beer/merch discounts.

Please send a resume to raleighbeer@heydaybrewing.com and tell us a little about yourself.

Heyday Brewing is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.