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True North Ale Company - Ipswich, MA --- Taproom Manager

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  • True North Ale Company - Ipswich, MA --- Taproom Manager

    True North Ale Company is committed to offering authentic brews to be enjoyed in a welcoming and fun setting. And the Taproom Manager is certainly a key position here. If you seek challenges and thirst for the opportunity to be part of building a great brewery, please reach out to us! Check out the job description, below, and send your resume to


    Job Title: Taproom Manager
    Reports To: Chief of Business Operations

    Position Summary

    True North Ale Company is offering an exciting opportunity for a dynamic go-getter who will create an amazing experience for our customers. We are seeking the person who craves a challenge and will chart the course for our taproom to become a renowned destination. Primary responsibilities include supervising bartenders, updating and posting beer menus, opening and closing the taproom, managing merchandise, and scheduling and managing events. Secondary responsibilities include advising owners regarding taproom design, beer selection, website and social media presentation, and overall marketing strategy.

    Duties and Responsibilities

    ● Determine the appropriate taproom staff; hire and directly supervise bartenders
    ● Open and close service in accordance with operating procedures
    ● Oversee the Toast point-of-sale system; open and close cash drawers, petty cash and cash out for each shift
    ● Check and update menus ensuring offerings are accurately posted
    ● Collaborate on website design; make marketing recommendations including brand positioning and menu presentation
    ● Manage taproom general day-to-day operations
    ● Work with Chief of Brewery Operations to manage taproom beer stock
    ● Work with Chief Financial Officer to order supplies for food service offering
    ● Engage new and regular customers in conversation and gather how their experience at the taproom is going and what you can do to make it better
    ● Educate our customers about our beer, beer in general, and the processes behind making it
    ● Develop training procedures and deliver new employee training
    ● Work with Chief of Brewery Operations and Head Brewer to develop continuing education and sensory training for staff, including development of ‘talk-sheets’
    ● Identify and recommend corrective actions for safety issues
    ● Schedule and manage public and private special events
    ● Manage retail sales of merchandise and packaged beer for off-premises consumption
    ● Supervise and assist in the cleaning of the taproom and the stocking and sorting of inventory
    ● Ensure taproom employees consistently apply all critical procedures ensuring legal compliance
    ● Respond to and resolve all issues during service
    ● Other related duties and projects assigned from time to time
    ● And most importantly, contribute the leadership required to make the taproom a fun place to work and a fun place to visit


    ● Stellar work ethic
    ● Minimum one year of bartending experience and the knowledge of how to properly pour a beer
    ● Demonstrated management capability; Management experience preferred
    ● Experience in the brewing industry or homebrewing preferred
    ● TIPS Certified. If not currently, you must become certified before starting work

    Working Conditions

    ● Elevated noise level
    ● Customer flow may vary extremely requiring flexibility in accomplishing tasks
    ● Exposure to high temperatures around appliances
    ● Slippery floors from spills
    ● Work 40+ hour weeks, including nights, weekends, and frequent overtime

    Physical Requirements

    ● Able to tap kegs
    ● Able to move and lift ⅙ BBL kegs (60 lbs) solo
    ● Able to move/roll ½ BBL kegs (160 lbs) solo
    ● Ability to lift ½ BBL kegs with a partner is a plus
    ● Able to steadily carry trays of drinks and empty glasses for cleaning
    ● Work with appliances, primarily dishwasher and convection oven

    Send resume to