Taproom Manager Wanted for RockSolid Brewing Co in Ball Ground, GA

[nalberga]

Job Description

The Taproom Manager ensures smooth operation of the taproom by making sure that the taproom is appropriately staffed, that beer servers have everything they need to successfully and efficiently complete their tasks, that the taproom environment is comfortable, that the beers are at their absolute best, and that unforeseen needs are addressed quickly. The Taproom Manager is also responsible for ensuring that customers have a positive experience during their visit.

Personal Attributes Required:

• A natural servant-leader that can stay calm under pressure with an Owner mentality
• Maintains a positive attitude and builds team morale through coaching
• Stays cool under pressure
• Willingness to rollup sleeves and get “in the trenches” with the team
• Compassionate, empathetic, and passionate about understanding people’s needs
• Outgoing & Sociable (likes to chat with people and build relationships)
• Highly adaptable to different types of people, backgrounds and environments
• Attention to detail
• Ability to maintain awareness of overall operation while handling specific issues
• Desire to Learn & Grow
• Commitment to Improvement
• Honesty & Transparency
• Knowledge of the brewing process and draft systems, eager and curious to learn more
• Experience serving and talking about craft beer
• Ability to stand for long periods of time (8-10 hours)
• Ability to lift 50 lbs.
• Must be available nights and weekends

Job Experience Required:

• Dedication to the hospitality & craft beer industry: Ideally have five years in the restaurant industry and at least two years of bar management experience. Extensive working knowledge of craft beer
• Experience with financial reports: Easily navigate numbers to understand how to staff to optimize labor costs, analyze performance metrics, and handle cash & credit tip allocation.
• Tech savvy: Understand the technology used to craft managerial reports, manage the POS, and optimize inventory tracking, while also maintaining an interest in new technology to improve operations.
• High school + vocational education: Basic high school education, but additional schooling in business, bartending, culinary design, and mixology are advantageous. Knowledge of basic accounting principles, personnel management and marketing
• Licensing and certifications: Pour license, Knowledge of local and state regulations related to alcohol service and health code compliance.

Responsibilities:
Manage day-to-day activities for taproom operations; ensuring taproom team has adequate support and tools to perform their duties, using SOP checklists to ensure work is completed on time and to service level standards… such as:

• Work on the floor and be available to the staff and customers when applicable, building relationships with the team and customers to create affinity for the brand
• Support team by overseeing opening/closing duties, assisting as needed
• Serving behind the bar as needed
• Support team by providing meal breaks and restroom breaks
• Ensure all necessary supplies are ready and available to the Taproom team, restocking as needed
• Manage the cash drawers to ensure that appropriate amount of change is available
• Ensure the tip jars are managed accordingly based on shift changes
• Ensure that the drawers have enough cash (ones, fives, tens, etc.) to get through each week
• Coordinates w/ Events Manager to understand how to respond to customer inquiries about “what’s happening in the taproom?”
• Ensure all policies & procedures are followed and adhered to Provide regular training sessions with Taproom team to ensure they fully understand the policies and processes; administering quizzes as needed
• Ensure staff is performing closing duties and review checklist to identify where extra training/coaching might be needed
• Always ensure safe and secure environment
  • Handle conflict resolution with customers, vendors, and others as needed. Document incident reports as needed.
  • Ensure all doors are securely locked at the end of each closing shift.

Administrative & Management Duties include:

• Cash management
  • Perform “Bank Runs” to deposit weekly cash totals from safe and exchange large bills for small bills & coins each week
• Scheduling of Taproom team and managing shift schedules
  • Coordinates w/ Event Manager to understand how to plan shifts based on upcoming events schedule
  • Create monthly draft schedule based on events calendar
  • Publish schedule and communicate with taproom team
  • Manage any scheduling conflicts, no shows, call outs, etc.
• Taproom Inventory Management
  • Keeping track of disposable materials like receipt paper, plates/napkins, trash bags, toilet paper, etc.
  • Cleaning supplies - gloves, cleaning spray, rags, sanitizer, etc.
  • Consumables – chips, soda, etc
  • Merchandise – all retail items for sale in the Taproom
• Communicate all policy changes / updates to Taproom team
• Standardize operations in the taproom through SOP documentation
  • Generate detailed descriptions of functions within the taproom based on best practices and innovative solutions in the form of documentation
  • Coordinate with Leadership team to review and implement new standard operating procedures as necessary
• Regularly check-in with Leadership team & Taproom team to maintain high morale and engagement
• Address performance issues through review processes and determine coaching / mentoring needs to drive improvements