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Taproom Manager - Buck Wild Brewing in Oakland

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  • Taproom Manager - Buck Wild Brewing in Oakland

    We are Buck Wild Brewing. We brew unique, award-winning, and wildly-delicious craft beer. We hire great people!

    We are looking for a fun, motivated, and self-starting individual to join the team as our Taproom Manager. This individual must have a passion for craft beer and enjoy sharing their passion with others. They will oversee our taproom operations by assisting in growing and operating our Front of House areas (Taproom, Lounge, and Patio) with a combined seating capacity of 150+ guests. They will be responsible for developing relationships with our guests and delivering an exceptional guest experience.

    They will manage daily operations and lead a team of taproom staff, focusing on customer service and beer knowledge with an eye toward managing costs and increasing revenue.

    Buck Wild is looking for a candidate who is enthusiastic and knowledgeable about craft beer and our brand and wants to grow professionally within Buck Wild Brewing. The ideal candidate will have management experience and be passionate, organized, committed, relentlessly quality-focused, a good listener, mentor, and teammate.

    This is an exciting opportunity to join Buck Wild in a critical role with great responsibility.

    This position will report to our CEO.

    We are located in Oakland, CA.

    Roles & Responsibilities:
    • Develop business strategies, event, etc. to attract more customers, expand taproom traffic, and optimize profitability
    • Maintain inventory of all taproom supplies and order and track resupplies as needed
    • Create and manage taproom schedule for bartenders
    • Handle staffing issues related to Front of House. Hiring and firing.
    • Update/Maintain Taproom Menu (both food and beverage) in print and on website
    • Develop procedures for, and oversee, keeping the facility organized/orderly/clean
    • Maintain smooth daily/nightly taproom operations while overseeing beer, food, and retail operations as well as special events
    • Create and ensure adherence to specific standard operating procedures (SOPs) for all aspects of the taproom business and hold teammates accountable to them
    • Ensure taproom opening and closing procedures are being followed
    • Ensure all safety protocols are observed in the taproom; train, reinforce, and improve a safety culture and attitude in taproom operations
    • Oversee and uphold excellence in all areas of customer service including, but not limited to, greeting and educating customers, and processing transactions
    • Maintain a clean and welcoming taproom environment at all times
    • Deal swiftly and effectively with all issues that arise from staff and/or customers
    • Plan, organize, market, and execute taproom events
    • Help coordinate beer releases and tours
    • Track key performance indicators (KPIs) and keep a record of key measurements in the taproom (labor, sales, inventory, shrinkage, etc.)
    • Assist in staff meetings and trainings as necessary
    • Manage Buck Wild’s social media presence and promote taproom events and beer releases
    • Assist in the development and maintenance of all taproom marketing collateral
    • Perform regular staff trainings on beer profiles, style history, sensory notes, etc.
    • Represent Buck Wild at industry events, conferences, and marketing events as needed
    • Work with Head Brewer to ensure draft equipment is routinely cleaned and serviced
    • Perform preventative maintenance on facility and equipment
    • Become highly proficient in the use of our point of sale (POS) system and continue to update and maintain POS terminals
    • Assist in brewing operations as necessary (packaging, inventory management, etc.)
    • Flexibility to work any taproom position as necessary
    • Must be able and willing to work weekends, daytime, evenings, and holidays

    Job Requirements:
    • At least 21 years old
    • High School Diploma or equivalent
    • Prior experience in a customer service role
    • Live the brand and be a brand ambassador

    Physical Requirements:
    • Bar atmosphere, loud, warehouse conditions
    • Ability to frequently reach with hands and stoop, kneel, crouch, or crawl
    • Ability to lift up to 55 pounds
    Qualifications:
    The ideal candidate should possess the following qualifications:
    • Out of this world communication skills
    • Strong understanding of social media platforms and how best to utilize/optimize
    • Strong organizational skills and ability to multi-task
    • Ideally at least two years of experience managing a taproom/bar
    • In-depth knowledge of and appreciation for the craft beer industry and emerging trends
    • Previous event management experience is preferable
    • Ability to work in a fast-paced environment, juggle conflicting priorities, and consistently maintain high quality output
    • Excellent time management and delegation skills
    • Confident, team-oriented management style
    • Natural "jump-in-and-help"/ team player mentality
    • Strong interpersonal and communication skills with a friendly, professional attitude. You will be on the “front line”, the face of the brand, and as such, a critical team member!

    Interested candidates please submit a cover letter and resume to work@buckwildbrew.com
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