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Hello all,
So I see a lot and contribute to some pretty nasty reports about POS companies selling POS equipment and then giving POS customer service after the sale...
Late last week we received our brand new Premier Stainless keg washer. We went with their top of the line 3 head, 3 tank washer. I was quoted 6-8 weeks by Rob at CBC. When I called to order, I received an 8-10 week lead time... Got here in 7 weeks. Alright. Nice. Arrived in one of the nicest wooden containers I can imagine. I don't think it could have been better packed. Got it out of the packaging, took about 3 hours to outfit with all of the necessary fittings on my end. Had to call them twice and immediately was put in touch with someone that was able to help promptly. Plugged it in and have been washing kegs ever since. No hickups, no real need to read much of the manual, though that is well put together. This is as nice as I can imagine a $20k keg washer could possibly be. The interface is intuitive and extremely easy to navigate. Washing 24 kph is easy while doing several other tasks, and 30 kph is totally manageable. All in all, one of the best purchases I have made since opening.
I sincerely wish they would build tanks in this country, alas they don't. That being said, if I was in the market for any Chinese equipment, I don't think I would look at another company. The team they have is smart, motivated, professional and they deliver what they say they'll deliver. At this time in our industry we are growing so fast that many equipment suppliers do not have to be prompt or give any kind of descent customer service. It is incredibly nice to find that some companies are still doing business properly.
So I see a lot and contribute to some pretty nasty reports about POS companies selling POS equipment and then giving POS customer service after the sale...
Late last week we received our brand new Premier Stainless keg washer. We went with their top of the line 3 head, 3 tank washer. I was quoted 6-8 weeks by Rob at CBC. When I called to order, I received an 8-10 week lead time... Got here in 7 weeks. Alright. Nice. Arrived in one of the nicest wooden containers I can imagine. I don't think it could have been better packed. Got it out of the packaging, took about 3 hours to outfit with all of the necessary fittings on my end. Had to call them twice and immediately was put in touch with someone that was able to help promptly. Plugged it in and have been washing kegs ever since. No hickups, no real need to read much of the manual, though that is well put together. This is as nice as I can imagine a $20k keg washer could possibly be. The interface is intuitive and extremely easy to navigate. Washing 24 kph is easy while doing several other tasks, and 30 kph is totally manageable. All in all, one of the best purchases I have made since opening.
I sincerely wish they would build tanks in this country, alas they don't. That being said, if I was in the market for any Chinese equipment, I don't think I would look at another company. The team they have is smart, motivated, professional and they deliver what they say they'll deliver. At this time in our industry we are growing so fast that many equipment suppliers do not have to be prompt or give any kind of descent customer service. It is incredibly nice to find that some companies are still doing business properly.
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