Customer Service Representative - White Labs

[White labs jobs]

The Customer Service Representative (CSR), prepares quotes, takes orders, answers technical questions, and serves as the primary contact for customers. They perform their jobs using a variety of platforms including telephone, email, internal order entry and inventory software (NetSuite).

Essential Functions & Duties

• Answers customer questions, concerns and order inquiries via telephone and email.
• Enters customer orders via NetSuite ordering system.
• Answers technical related customer questions (research answers when necessary).
• Logs customer concerns in a timely manner & communicates issues to appropriate staff members.
• Performs research projects as assigned.
• Provides prompt support for emergency customer product and fermentation situations.
• Participates in weekly sales meetings.
• Provides ongoing feedback to improve company training programs.
• Provides consistent, courteous and professional support to both internal and external customers.
• Seeks out and signs up new customers.
• Communicates with other departments as needed regarding availability and shipping in order to fulfill customer requests.
• Performs other related duties as assigned.

Necessary Knowledge, Skills and Abilities

• High School Diploma or equivalent required.
• 1+ year in a high call volume customer service position preferred.
• Brewing experience and understanding of basic fermentation preferred.
• Ability to stay calm and professional in stressful situations.
• Working knowledge of Microsoft Office including Word and Excel.

If interested, please click here to apply directly through our website. For more information about White Labs visit us at www.whitelabs.com.