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JOB TITLE: AX Support Technician
LOCATION: Bell’s Admin Building
REPORTS TO: AX Systems Specialist
FLSA POSITION TYPE: Full Time, Hourly Non-Exempt
EXTERNAL POSTING DATES: 05/14/2018-06/03/2018
POSITION SUMMARY: As a key member of the IT department, the AX Support Technician is responsible for responding to employee Microsoft Dynamics AX 2012 (AX) questions and concerns, documenting requests/resolutions, configuring and deploying equipment, and helping to ensure the stability, integrity, and efficient AX environments.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.
•Adheres to and advances the “Safety Always” culture of Bell’s Brewery.
•Fields incoming support ticket requests and documents steps taken to resolve issues and provides tier-2 technical support for AX.
•Provides end user support for various levels of technical and non-technical staff.
•Assists production with integration of other systems into AX, including ProLeiT and LIMS as well as other development implementations.
•Assists specific departments with development of documentation and SOP’s for AX systems, as needed.
•Works with other departments to make system changes that enhance production spaces.
•Promotes an atmosphere of cooperation and teamwork within the department and the company.
•Keeps AX Systems Specialist and IT management apprised of critical issues, errors or problems.
•Continuously maintains knowledge of changing industry technologies, standards, and best practices.
•Helps with other IT related functions.
•On-call troubleshooting for AX-related issues.
•Travels between company sites for meetings, troubleshooting, and support.
Additional duties may be assigned as necessary.
MANAGERIAL/LEADERSHIP RESPONSIBILITIES:
•None
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Must possess a valid driver’s license
•Access to a personal vehicle.
IMPORTANT SKILLS AND ABILITIES:
•Flexibility and adaptability to an ever changing environment.
•Awareness and sensitivity of production environments with an emphasis on production uptime.
•Strong focus on customer service and support.
•Exceptional attention to detail.
•Strong analytical and creative problem solving skills for design, creation, and testing of complex systems.
•Strong time management skills with a proven ability to plan, organize, and prioritize work to balance multiple projects and tight deadlines.
•Ability to integrate highly complex hardware and software systems.
•Self-directed individual who is a team player.
•Excellent communication skills; written, verbal and presentation.
•An intelligent and articulate individual who can relate to people at all levels.
•Ability to work independently with little supervision.
THE IDEAL CANDIDATE WILL POSSESS:
•1-3 years of experience supporting Microsoft Dynamics AX 2012 environment.
•A bachelor’s degree in computer science, computer information technology, or related fields, and/or equivalent work experience.
•Working knowledge of Microsoft Dynamics AX 2012 data infrastructure.
PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is occasionally required to sit for long periods of time, stand, walk, use a computer and other office equipment.
•Occasionally lifts up to 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
•Work is primarily performed in an office environment with occasional trips to operational areas required.
IF INTERESTED PLEASE APPLY HERE:
Bell’s is an Equal Opportunity Employer
LOCATION: Bell’s Admin Building
REPORTS TO: AX Systems Specialist
FLSA POSITION TYPE: Full Time, Hourly Non-Exempt
EXTERNAL POSTING DATES: 05/14/2018-06/03/2018
POSITION SUMMARY: As a key member of the IT department, the AX Support Technician is responsible for responding to employee Microsoft Dynamics AX 2012 (AX) questions and concerns, documenting requests/resolutions, configuring and deploying equipment, and helping to ensure the stability, integrity, and efficient AX environments.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.
•Adheres to and advances the “Safety Always” culture of Bell’s Brewery.
•Fields incoming support ticket requests and documents steps taken to resolve issues and provides tier-2 technical support for AX.
•Provides end user support for various levels of technical and non-technical staff.
•Assists production with integration of other systems into AX, including ProLeiT and LIMS as well as other development implementations.
•Assists specific departments with development of documentation and SOP’s for AX systems, as needed.
•Works with other departments to make system changes that enhance production spaces.
•Promotes an atmosphere of cooperation and teamwork within the department and the company.
•Keeps AX Systems Specialist and IT management apprised of critical issues, errors or problems.
•Continuously maintains knowledge of changing industry technologies, standards, and best practices.
•Helps with other IT related functions.
•On-call troubleshooting for AX-related issues.
•Travels between company sites for meetings, troubleshooting, and support.
Additional duties may be assigned as necessary.
MANAGERIAL/LEADERSHIP RESPONSIBILITIES:
•None
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Must possess a valid driver’s license
•Access to a personal vehicle.
IMPORTANT SKILLS AND ABILITIES:
•Flexibility and adaptability to an ever changing environment.
•Awareness and sensitivity of production environments with an emphasis on production uptime.
•Strong focus on customer service and support.
•Exceptional attention to detail.
•Strong analytical and creative problem solving skills for design, creation, and testing of complex systems.
•Strong time management skills with a proven ability to plan, organize, and prioritize work to balance multiple projects and tight deadlines.
•Ability to integrate highly complex hardware and software systems.
•Self-directed individual who is a team player.
•Excellent communication skills; written, verbal and presentation.
•An intelligent and articulate individual who can relate to people at all levels.
•Ability to work independently with little supervision.
THE IDEAL CANDIDATE WILL POSSESS:
•1-3 years of experience supporting Microsoft Dynamics AX 2012 environment.
•A bachelor’s degree in computer science, computer information technology, or related fields, and/or equivalent work experience.
•Working knowledge of Microsoft Dynamics AX 2012 data infrastructure.
PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is occasionally required to sit for long periods of time, stand, walk, use a computer and other office equipment.
•Occasionally lifts up to 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
•Work is primarily performed in an office environment with occasional trips to operational areas required.
IF INTERESTED PLEASE APPLY HERE:
Bell’s is an Equal Opportunity Employer