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Thread: Employees skimming/stealing tips

  1. #1
    Join Date
    Dec 2015
    Location
    Canada
    Posts
    90

    Employees skimming/stealing tips

    So we are a new busy brew pub. We expected employee stealing. As a brew pub tip-out goes to the food runner/bus boy and kitchen so tip stealing effects everyone.

    In less than 2 weeks we caught a stealer. How are you managing and monitoring tip stealing?

  2. #2
    Join Date
    Feb 2018
    Location
    Fort Wayne, Indiana
    Posts
    68
    Quote Originally Posted by Jedi View Post
    So we are a new busy brew pub. We expected employee stealing. As a brew pub tip-out goes to the food runner/bus boy and kitchen so tip stealing effects everyone.

    In less than 2 weeks we caught a stealer. How are you managing and monitoring tip stealing?
    Call police, press charges, fire employee. There should be no tolerance for theifs.

  3. #3
    Join Date
    Feb 2012
    Location
    Chicago, IL
    Posts
    95
    If 100% confirmed as the theft, absolutely fire them. Their actions will become cancerous and give other employees the false impression that it is tolerated. Once the employee is fired, immediately inform the other employees as a company meeting as to why they were fired. The employees need to know that you as the manager has their back and it lets those who may be inclined to steal, it will not be tolerated. Have this an all hands on deck meeting. Do not rely on other managers or employees to pass along the message.

  4. #4
    Join Date
    Jun 2010
    Posts
    313
    Quote Originally Posted by Jedi View Post
    So we are a new busy brew pub. We expected employee stealing. As a brew pub tip-out goes to the food runner/bus boy and kitchen so tip stealing effects everyone.

    In less than 2 weeks we caught a stealer. How are you managing and monitoring tip stealing?
    Servers tips can not be shared with back of the house unless those cooks, dishwashers, bus boys... would also be a servers.

  5. #5
    Join Date
    Nov 2002
    Location
    Polson, Montana, USA
    Posts
    1,272
    First off, definitely check to see if tip-pooling is legal in your state. If not, than every server's tips belong just to him/her. Secondly, fire the stealing bozo and have a staff-wide meeting JUST addressing that employee's actions. Tell your employees the policy is zero tolerance towards stealing and you do prosecute.
    If this doesn't work then publicly advertise your servers do not accept tips from customers, but you will need to pay them a living wage.

    Prost!
    Dave
    Glacier Brewing Company
    406-883-2595
    glacierbrewing@bresnan.net

    "who said what now?"

  6. #6
    Join Date
    Sep 2011
    Location
    Denver, CO
    Posts
    11
    Going forward, don't expect employee stealing. Be prepared for it, sure. "Expecting it" just seems odd.

    If you don't have an Employee Handbook, get/create one. Outline company policies and whatnots, as well as possible repercussions of policy violation.

    cheers!
    Jason Gladfelter

    Beer Geek
    Conflict Consultant
    OvalOptions for Conflict Management

  7. #7
    Join Date
    Dec 2015
    Location
    Canada
    Posts
    90
    Thanks for the response. I am in Canada so the laws are different. Perhaps the word expecting is was poor, I meant I expected it to happen eventually just not so soon.

    I was on the fence of telling the whole staff or not as it could be considered slander. This server had one more shift (the shift I confronted her) and at the end of that shift she stole again. When I confronted her with the evidence she started crying, blaming others, blaming personal crisis, and then she quit as we were navigating the conversation as she felt cornered.

    In Canada we cant do much with the theft and police, they ask you file small claims which is a bear trap.

  8. #8
    Join Date
    May 2009
    Location
    Huntsville, AL
    Posts
    237
    I did that once in front of the staff to set an example.

  9. #9
    Join Date
    May 2004
    Location
    St. John's, Newfoundland, Canada
    Posts
    819
    Quote Originally Posted by Jedi View Post

    In Canada we cant do much with the theft and police, they ask you file small claims which is a bear trap.
    I beg to differ. If you have an employee who is a thief within your walls, you can call the police and have them arrested and charged with theft, if you wish. It may take some time for the charge to come up in a court of law, but it will.

    Ensure you have all the pertinent information, contact names and number of witnesses, camera footage if possible etc., before you call them in. Have had occasion to pursue such a few times over the decades.

    I tolerate neither thiefs nor liars. The former may get you arrested, the latter will get you fired.

    It's all spelled out in the employee handbook which all new employees must read, understand and sign off on prior to beginning employment.

    Pax.

    Liam
    Liam McKenna
    www.yellowbellybrewery.com

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