I recently started canning my products and started getting seemingly random leakers.
At first I assumed it was me or that I did not have my seamer set-up correctly.
After extensive fine tuning the seamer I continued to get these pull-you-hair-out random leaking cans.
I cut down the leakers and discovered the shrink sleeve (label/artwork) was placed high up under the body hook of the can and the cans were leaking at that exact same spot. Some you could see, but with others there is 0.030" of clear plastic beyond the edge of the art so they are nearly impossible to detect visually and you have to feel under the hook with your fingernail to catch the bad cans.
Mossberg insisted that I send them seamed leaking cans so they could inspect my seams. I refused; one I tossed the early leakers weeks ago, two the others were all cut down for analysis. I sent them photos of the clearly high placed shrink sleeves and offered to send them as many of the unprocessed bad cans as they needed but they were only interested in seeing my seams. I stated that sending them seamed cans served no purpose because the seams would obviously be out of specification due to the extra thickness of plastic holding the seam open.
So Mossberg "fired" me as a customer! I don't know why they couldn't just man-up and say sorry this is rare but obviously we screwed up.
Mossberg did refund me the cost of the bad cans but my total cost was much higher; FOB, tossed product, hours troubleshooting and more hours sorting. For those out there using pre-shinked cans, beware of this issue. I am fortunate that I found this during short shake-down runs and didn't have cases of product leaking all over itself.
Also, one way to rate a supplier is how they act when things go wrong.
At first I assumed it was me or that I did not have my seamer set-up correctly.
After extensive fine tuning the seamer I continued to get these pull-you-hair-out random leaking cans.
I cut down the leakers and discovered the shrink sleeve (label/artwork) was placed high up under the body hook of the can and the cans were leaking at that exact same spot. Some you could see, but with others there is 0.030" of clear plastic beyond the edge of the art so they are nearly impossible to detect visually and you have to feel under the hook with your fingernail to catch the bad cans.
Mossberg insisted that I send them seamed leaking cans so they could inspect my seams. I refused; one I tossed the early leakers weeks ago, two the others were all cut down for analysis. I sent them photos of the clearly high placed shrink sleeves and offered to send them as many of the unprocessed bad cans as they needed but they were only interested in seeing my seams. I stated that sending them seamed cans served no purpose because the seams would obviously be out of specification due to the extra thickness of plastic holding the seam open.
So Mossberg "fired" me as a customer! I don't know why they couldn't just man-up and say sorry this is rare but obviously we screwed up.
Mossberg did refund me the cost of the bad cans but my total cost was much higher; FOB, tossed product, hours troubleshooting and more hours sorting. For those out there using pre-shinked cans, beware of this issue. I am fortunate that I found this during short shake-down runs and didn't have cases of product leaking all over itself.
Also, one way to rate a supplier is how they act when things go wrong.
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