INSTALLER/TECHNICIAN
WILD GOOSE CANNING – MEHEEN MANUFACTURING

POSITION: Installer - Technician

Wild Goose Canning – Meheen Manufacturing (WGM) is the premier canning and bottling solution for the craft beverage industry. Through innovative engineering and experience, WGM designs and builds custom systems that allow craft producers to create their highest quality products with unprecedented precision and versatility. Built over decades, WGM's industry-leading expertise ensures the quality and consistency of every batch from tank to can and bottle.

Based in the Eastern US, this role reports to the VP of Sales, Service and Customer Satisfaction.

POSITION DESCRIPTION
We are seeking an Installation Technician with extensive experience operating the Meheen filling system, in addition, experience operating the Wild Goose system is highly preferred. Candidates should expect to travel 50-75% on a monthly basis. Installation Technicians are evaluated on Total Customer Satisfaction.
• Machine Installations
o After the machine arrives at the customer’s site, ensure the equipment is in perfect working order.
o Train the customer’s staff on the operation and cleaning methods for the machine.
o Record the details of the installation in the Customer Relationship Management (CRM) system.
• Phone Support
o Ensure customer calls are answered promptly and issues are resolved thoroughly.
o Process spare part orders as required.
o Record interactions in the CRM system.
• Site Visits
o Diagnose issues and achieve a satisfactory resolution.

POSITION REQUIREMENTS
• Excellent communication skills, written and oral.
• Patience with demanding customers.
• Minimum 3-5 years of craft beverage experience.
• Experience with a CRM system a plus but not required.

OTHER REQUIREMENTS
• All Wild Goose Meheen technicians must demonstrate a comprehensive understanding of the Wild Goose and Meheen filling systems and therefore will be required to complete a training program over the course of several weeks. This will include traveling to customer locations throughout the country.
• The regular work week is forty (40) hours, however, that number of hours may be exceeded and spread out from Sunday to Saturday, depending on customer demand and territory coverage
• Travel by car or airplane is required; travel to Canada may also be necessary.
• A valid passport is required.

EMPLOYMENT INFORMATION
It is Wild Goose – Meheen’s policy to provide an equal employment opportunity to all individuals. We are committed to a diverse workforce. All employees are responsible for supporting the concept of equal opportunity and diversity and assisting the company in meeting its objectives. Wild Goose – Meheen prohibits discrimination based on employees' and applicants' race, color, creed, religion, national origin, ancestry, age, disability, sex, sexual orientation, and any other status protected by applicable federal or Colorado state law.

Job Type: Full-time
Location: Various locations
Benefits: Comprehensive medical, dental and vision benefits offered
401k plan with match offered
Paid time off provided
To Apply: Please email your cover letter and resume to Jobs@WildGoose-Meheen.com and include “Eastern Installer” in the subject line