Objective

This position is responsible for the overall daily operation and profitability of the restaurant by providing excellent customer service, maximizing sales, and utilizing staff to drive performance.

Essential Responsibilities
  • Follows up on customer service experience and checks customer satisfaction.
  • Responds to all guest complaints and works to resolve them within company procedures and guidelines.
  • Ensures and supervises restaurant setup, opening and closing work procedures.
  • Balances, settles and oversees server, bartender and host/hostess checkouts at the end of shifts.
  • Performs daily accounting and cash control.
  • Orders, receives, codes and stocks all beverages, goods and services and performs daily cost tracking.
  • Guarantees the Manager Office and building premises are appropriately secured and locked during and at the end of shifts.
  • Ensures the restaurant is adequately/properly stocked with the appropriate food and beverage levels.
  • Preserves standard of cleanliness of restaurant and appearance of staff.
  • Ensures that staff receives continual training necessary for job competence, including use of the POSsystem.
  • Conducts daily meetings with staff to inform them of happenings in the restaurant.
  • Supports staff by addressing inquiries and problems.
  • Schedules and organizes the staff within the restaurant as appropriate, including coverage for shifts/positions not covered.



Additional Responsibilities
  • Ensures all food and beverage products are prepared and presented in accordance to written recipes and specifications.
  • Recruits own staff liaising with other departments (kitchen, human resources) and assists in completing all employee paperwork and sending the same to human resources.
  • Regularly checks restaurant for maintenance requirements and submits maintenance requests or performs the repair.
  • Performs other related duties as required or assigned.



Required Knowledge, Skills, and Abilities
  • Knowledge of state liquor laws and works in compliance with those laws.
  • Skilled in communication and interpersonal skills.
  • Skilled in accounting and finance.
  • Ability to recruit and retain quality employees.
  • Ability to be flexible and reliable.
  • Ability to multi-task.
  • Ability to work through difficult situations to resolution.



Physical & Mental Requirements
Must have the physical and mental strength and endurance to be able to perform duties, in at times extreme environments, as well as the ability to handle stressors of the position in operational and administrative situations. Required to frequently lift and move 10-100 pounds. Expected to stand, sit, walk, climb, balance, stoop, kneel, crouch, crawl, bend, talk, hear, taste, smell, see, and operate objects, tools, and controls.

Position Snap Shot
Employment Type: Full-Time
Job Type: Exempt
Pay Type: Salary
Supervisor: General Manager
Manages Others: Yes
Minimum Education: High School Diploma or GED; Bachelor’s degree preferred
Minimum Certification: ServSafe Certification, Alcohol Certification
Minimum Experience: 1-3 Years
Age Requirement: 21 years or older
Required Travel: Less Than 10%
Driving Requirements: No
Tools & Equipment Used: Industry standard kitchen equipment, included but not limited to mixers, blenders, slicers, fryers, ovens, grills, etc. Standard Office Equipment.

Equal Opportunity:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The employer retains the right to change or assign other duties to this position as a result of evolving business needs.

Apply on our company website: https://recruiting.paylocity.com/rec...Holding-Co-LLC