Folks, I received my new 5bbl electric system from Sungood this week. First, the quality is outstanding. I have a 3-piece brew house (fully insulated), three unitanks (jacketed), 2 BBTs (jacketed), a heat exchanger, wort grant/hop back combo and even a small jacketed 60L fermenter. I also ordered a LOT of extra fittings, sight glasses, valves, triclamps, etc
Gavin is definitely a trustworthy guy. I can send him email anytime at night since there is a 12hr time difference and I usually have a reply within an hour. Even in the morning, I have emailed at 10 or 11am and still get a quick reply. Tonight, I sent a couple of emails and he replied very quickly and this is after I have received my equipment. A lot of people do not reply quite so quickly after they have your money. I have one small dent with some scratches on a unitank. He refunded some money for that. Overall, the packing inside the shipping container was very good. Everything was wrapped in plastic and that was wrapped with a shipping blanket. Everything was held firmly in place with wire. Fortunately for me, I had some large bolt cutters to make removing the wires easy.
Gavin is definitely a trustworthy guy. I can send him email anytime at night since there is a 12hr time difference and I usually have a reply within an hour. Even in the morning, I have emailed at 10 or 11am and still get a quick reply. Tonight, I sent a couple of emails and he replied very quickly and this is after I have received my equipment. A lot of people do not reply quite so quickly after they have your money. I have one small dent with some scratches on a unitank. He refunded some money for that. Overall, the packing inside the shipping container was very good. Everything was wrapped in plastic and that was wrapped with a shipping blanket. Everything was held firmly in place with wire. Fortunately for me, I had some large bolt cutters to make removing the wires easy.
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