Announcement

Collapse
No announcement yet.

Taproom Manager

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Taproom Manager

    Urban South is a rapidly growing brewery in the heart of New Orleans. We are a production brewery with a vibrant taproom. We are looking for an exceptional individual to lead and continue to develop our taproom program - our best marketing asset. If you have questions, please send them to info@urbansouthbrewery.com. Pay is competitive and commensurate with experience. This job also includes a full benefits package, including 65% employer contribution to healthcare. To submit an application, please register and submit here: https://worknola.com/job/321933

    JOB TITLE: Taproom Manager
    REPORTS TO: Vice-President
    FLSA POSITION TYPE: Full-time (40 hours)

    POSITION SUMMARY: Works in partnership with the Events Manager and senior management to maintain the company’s vision and culture in the taproom space. Will serve as manager and leader to the bartending staff, setting the standard for customer service at Urban South. The position is compensated through a base salary plus a share of net taproom revenue.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    Front of House Work and Customer Service
    • Build and maintain event and staffing schedules that are easily accessible to USB team members
    • Recruit, hire and train new bartending staff (as needed)
    • Manage bartending staff and serve as exemplar of USB customer service
    • Conduct bi-monthly service training
    • Develop a weekly task list for bartending staff to accomplish during shifts
    • Resolve customer complaints about beer quality or service
    • Maintain a thorough understanding of all Urban South products
    • Take initiative to continually improve the taproom experience for customers
    • Update weekly taproom menu
    • Maintain the Square register and taproom signage at a high level

    Food Trucks & Pop-ups
    • Develop consistent food options for taproom guests
    • Ensure that our food partners are operating with proper permits
    • Ensure that our food partners are respecting our space and doing a thorough job of cleaning up after themselves

    Taproom Improvements
    • Work with senior management to continue improvement of experience through taproom enhancements (ie private event space build-out, repairs, upgrades, seasonal decorations)

    Taproom Marketing & Events Management
    • Work with Events Manager to develop events and promotions that will bring in new customers and increase taproom visitors
    • Work with Events Manager to develop and maintain taproom marketing materials (chalkboard, table tents, etc.), and ensure bartenders are aware of all current promotions and events
    • Work with Events Manager to plan and manage all taproom events

    Stock Control & Taproom Organization/Maintenance
    • Monitor inventory and order all necessary taproom supplies, beer and non-alcoholic food/beverage in a timely manner while tracking sales/losses
    • Maintain the cleanliness and organization of the bar, restrooms and merchandise areas
    • Develop an opening and closing cleaning checklist
    • Conduct quarterly deep cleans of the taproom
    • Train bartending staff to ensure all team members operate at the same high level

    Other Tasks
    • Serve as a brand ambassador for Urban South both in the taproom and in the community


    QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Previous experience in a management role at a brewery or other restaurant/bar
    • Up-to-date Louisiana Responsible Vendors Server Permit
    • Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 55 lbs.
    • Valid driver’s license
    • Ability to work flexible days and hours

    IMPORTANT SKILLS AND ABILITIES:
    • Proactive with an ever-present eye toward improving the Urban South taproom experience
    • Positive and friendly, making customers and employees feel welcome while at Urban South
    • Solutions-oriented, taking an optimistic and persistent approach to problem solving
    • Creative, seeking out new ideas and approaches to ensure more people know about Urban South
    • Organized, developing systems for staffing, taproom upkeep, and inventory tracking, etc.
    • Honest and diligent, acting like you own the company
    Last edited by UrbanSouthBrewery; 06-06-2019, 10:01 AM.
Working...
X