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Taproom General Manager- NDBC Arlington VA

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  • Taproom General Manager- NDBC Arlington VA

    Hi All,
    If interested please contact mike (at) newdistrictbrewing.com. Job description is posted below.

    -thanks

    You’ll wear a lot of hats as the General Manager at New District. From scheduling and training, to event coordination, to driving sales through creative promotions; you’ll be responsible for helping us achieve our company goals. Our goal is to be the most admired brand in Arlington first, then beyond.

    In order to achieve this goal, you’ll be asked to be action oriented, and demonstrate an ability to problem solve in the moment. You’ll need to be fully engaged in the local community to understand our customers and to uncover potential strategic business partnerships. You’ll need to be well organized and communicate frequently with ownership. You’ll need to be relentless and fearless in the pursuit of perfection of our local brand. Are you ready to redefine what a brewery can achieve? Let’s get started. Here are the four pillars for the job, though they may be expanded with time.

    1. Create an unparalleled customer experience.
    2. Drive tasting room revenue and performance.
    3. Create an unparalleled employee experience.
    4. Maintain excellence in communication across teams.

    Create an unparalleled customer experience.
    Directly monitor customer experience onsite during business hours
    Review all customer feedback and reviews
    Handle all escalated customer service issues
    Make recommendations, and if approved implement changes to improve experience
    Help in creating the “brand” of the building - Develop plan for big white wall
    Timely Reporting of sales by day
    Monitor supplies, and reorder when needed
    Update menus/website/telephone system as needed
    Educate on the programs being offered by other breweries

    Drive tasting room revenue and performance.
    Provide timely feedback on beer sales & popularity
    Events coordination
    Provide timely feedback on events & improvements
    Community outreach - Local condos and apartments, local businesses, ARL economic development, etc
    Social Media content management
    Group and tour coordination and scheduling
    Coordinate festivals sponsored by NDBC
    Educated on the programs being offered by other breweries
    Increase positive Yelp, Google, Facebook, and other reviews

    Create an unparalleled employee experience.
    Schedule staff as to the needs of the business
    Train staff on customer service procedures
    Work with Ops staff on beer descriptions & education of staff
    Assess performance, coach, and manage staff
    Provide recommendations for hiring, promotion, and termination of employees
    Ensure Opening & Close out procedures are executed
    Reporting recruiting needs in a timely fashion
    Attain feedback from the staff, and recommend changes for improvement of staff experience

    Maintain excellence in communication across teams.
    Weekly summary to ownership highlighting areas of need and wins from the past week
    Coordinate with Graphic artist on beer labels
    Coordinate with Ops staff on beer names
    Daily coordination across events, operations, finance, and marketing teams.


    Position Requirements
    5 years Hospitality Management Experience or Retail Management Experience
    Alcohol Manager Training https://www.abc.virginia.gov/licenses/training
    Open Availability to be on-site and for light travel
    Excellent customer service skills
    Excellent written communication skills
    Marketing Experience preferred
    Staffing Experience preferred
    BA/BS Preferred
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