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Front of House Manager - 49th State Brewing - Anchorage, AK

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  • Front of House Manager - 49th State Brewing - Anchorage, AK

    49th State Brewing Company is seeking an experienced Front of House Manager to join our Anchorage, AK brewpub.

    The Front of House Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to The Gold Standard, overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring CIRCA is executing service at the highest level and never letting standards slip. The Floor Manager’s focus is improving internal operations to solidify and optimize performance.

    Essential Duties and Responsibilities include but are not limited to:

    Shift Execution
    Perform opening, mid and closing shift duties
    Manage daily operations including cleanliness, organization, revenue opportunities and staffing
    Exercise discretion and independent judgment in facilitating zone management
    Ability to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of The MHG Group
    Guest Relations Management
    Manage guest relations and guest recovery
    Provide exceptional guest service, thereby setting the standard for all employees
    Monitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the CIRCA Gold Standard
    Personnel Management
    Make hiring and termination recommendations to General Manager/Vice President
    Train, coach, develop and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
    Participate in on-going education for team members including creating training programs
    Operational Execution
    Manage supplies deliveries and inventory and maintain records of invoices
    Ensure safety & sanitation
    Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations
    Observe employees to ensure the safe service of alcohol
    Accurately execute The MHG Group initiatives and policies with improvement to quality, service, and operations
    Knowledge, Skills, and Abilities Required
    Excellent service skills
    Must possess a strong attention to detail
    Ability to work in a high stress, faced-paced environment
    Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
    High personal integrity, professionalism and maturity
    Proven problem-solving abilities
    Excellent math, reading, writing and communication skills

    Essential Physical Requirements
    Must be able to walk and stand for entire shift, up to 12 hours
    Must be able to continuously reach, bend, and stretch
    Must be able to lift and carry up to 40 lbs
    Education and Certifications
    Bachelor's degree preferred
    Current TAPs and Food Handler or ServSafe Certifications

    Experience
    At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not required
    Experience in a supervisory or management role preferred but not required

    Salary Commensurate with experience
    Job Type: Full-time
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