General Manager - Full Tilt Brewing - Baltimore, MD

[fulltiltbrewing]

Position: Taproom General Manager - Full-Time

Description of Position:

The Taproom General Manager is in charge of all the operations of the Taproom, including but not limited to: financial performance, guest satisfaction, event coordination and staff development. The individual must have excellent organizational skills, people skills, employee motivation and problem-solving skills. This person will be responsible for the implementation of promotional strategies to increase business revenue. The Taproom General Manager must represent the Full Tilt Brewing brands with knowledge and passion at all times.

Duties and Responsibilities: (Other duties may be assigned based on business needs)

• Meet quarterly, annual Sales goals of the Taproom with events and promotions, keeping a tight inventory, managing labor and operational costs.
• Creating a friendly environment that is welcoming and exciting for all customers
• Hiring, training, scheduling and managing of all Taproom staff
• POS System knowledge, maintenance, upgrades, troubleshooting
• Keep an optimal inventory of glassware, growlers, merchandise, etc
• Accountable for all cash/credit card sales
• Carrying out sales procedures that minimize loss and facilitate accountability
• Communicate with brewery staff and marketing coordinator about upcoming beers and tap schedule
• Work with Owners / Marketing Coordinator (when position filled) to creatively promote new beers and develop a calendar of daily, weekly, monthly social and sport events
• Develop and keep an accurate B-More Kitchen Pairing schedule
• Develop, schedule and execute private events in the taproom
• Work with Owners to plan, execute beer club membership
• Have a thorough understanding of the brewing process, our everyday beers, our seasonal and experimental styles of beers and what is on tap
• Create and implement a taproom staff beer training program. Ensure that all personnel has a deep knowledge of all core, special Full Tilt beers and what is available on tap
• Maintain daily cleanliness of taproom and organizing regular cleaning and maintenance
• Keep detailed records of customer complaints, employee write-ups and other daily occurrences
• Work non-traditional hours, as expected in the service industry. This can include weekends, nights, and holidays. The general manager will need to have flexible availability, and occasional travel is required

Training Required:

This position requires successful completion of the Certified Beer Server exam within the first four weeks of employment. Employee must maintain certification throughout employment.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Heavy lifting, capable of lifting 55 pounds
• While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts
• The employee is occasionally exposed to high, precarious places
• The noise level in the work environment is usually moderate to loud

Interested parties should send resumes to dan@fulltiltbrewing.com