I came across this article the other day. It's a long, but engaging read. I recommend reading the whole thing, but the gist of the article was that tipping creates a classic agency problem, where your server doesn't do what's in your restaurant's best interest, in an attempt to curry favor with customers.
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"Observations from a tipless restaurant"
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Very good read, all six parts, post-scripts, and closing. I hate tipping. I would be likely to return to a restaurant or pub like he described.Justin Smith
President & Business Development
Ten Sleep Brewing Co., Inc.
2549B Highway 16
PO Box 406
Ten Sleep, WY 82442
tensleepbrewing@gmail.com
www.tensleepbrewingco.com
www.facebook.com/TSBCo
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